How does WD RMA work?

The process to claim the warranty replacement of your WD product is pretty straightforward. Once your product is registered, go to WD Product Support and under RMA click “create”. The product that you registered will appear here. Click on “Create an RMA” for the product you want to file for replacement.

How do I check my Western Digital warranty?

You may find the applicable warranty for your product via the product detail webpage, in your product documentation or by contacting our support team.

How do I register my WD hard drive?

You can easily register your drive using the WD Discovery software. Another way is to register online at

How do I claim WD Passport warranty?

Simple steps to be followed:

check your warranty status on wd website and if that is not showing updated then register your product on the same with easy steps provided there.
Then go to RMA section and create an RMA for your product ie.
This RMA number generated will be token for your replacement.

How long is WD Passport warranty?

On or after August 20, 2019, carry a manufacturer’s limited warranty of 12 months.

What is RMA number?

Return Material Authorization
RMA is an acronym for Return Material Authorization. A RMA number is assigned to the service order that is created when a customer requests repair, or service of product believed to be defective.

How long does Western Digital RMA take?

The entire RMA process took 27 days which could be better. There are no proactive engagement from Western Digital until I opened a email case on the 24th/25th day and contacted them via social media channels.

How long is Western Digital warranty?

Unless otherwise required by law, the term of your limited hardware warranty is ONE (1) YEAR from the date of original purchase by the end-user purchaser (“Warranty Period”).

How do I register my WD My Book?

You can easily register your device using the WD Discovery software. Another way is to register online at register.wdc.com. WD products are precision instruments and must be handled with care during unpacking and installation. Drives may be damaged by rough handling, shock, or vibration.

Why is my WD hard drive not recognizing?

Locate and right-click on your WD drive and click Change Drive Letter and Paths…. Click Change. Then select from the drop-down menu to assign a letter and click OK. Restart your computer and check if your WD external hard drive not recognized problem has been solved.

How do I know if my WD Passport is original?

Check the date of import and mfg date if they show difference of 6 months or more check R/N is same on sticker and pcb. Fake ones have no same r/n numbers. So if you got drive without WD logo don’t say straight away it’s fake as WD uses different prints from different region.